Privacy Policy

Privacy Policy

Last Updated: April 07, 2025

At ProScalify, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, manage, and protect your data when you use our website (https://proscalify.com/), services, or resources (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:
1.1. Personal Information: Information that identifies you, such as:

  • Full name, email address, phone number, and address (e.g., from contact forms or consultations).

  • Business details (e.g., company name, website URL, industry).

  • Professional information (e.g., role, job title).

  • Payment information (e.g., credit card details, billing address).
    1.2. Non-Personal Information: Information that does not directly identify you, such as:

  • Browser type, IP address, and device information.

  • Website usage data (e.g., pages visited, time spent, referring URLs).

  • Aggregated data for analytics purposes.
    1.3. Information You Provide: Any additional information you voluntarily provide, such as business plans, financial data, or feedback.

2. How We Collect Information

We collect information through:

  • Forms and Consultations: When you fill out contact forms, book consultations, or request quotes.

  • Website Usage: Through cookies, analytics tools (e.g., Google Analytics), and tracking technologies.

  • Communications: When you email, call, or message us via WhatsApp or social media.

  • Third Parties: From partners (e.g., IRCC-designated organizations) or payment processors, as necessary to provide Services.

3. How We Use Your Information

We use your information to:

  • Provide and improve our Services (e.g., drafting business plans, scheduling consultations).

  • Process payments and manage billing.

  • Communicate with you (e.g., respond to inquiries, send updates, or share resources).

  • Personalize your experience on our website.

  • Analyze website usage and performance to enhance user experience.

  • Comply with legal obligations (e.g., tax reporting, immigration requirements).

  • Send marketing communications (e.g., newsletters, webinar invites), with your consent.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

  • Service Providers: Third-party vendors (e.g., payment processors, web hosting providers, CRM tools) who assist in delivering our Services, under strict confidentiality agreements.

  • Partners: IRCC-designated organizations, chambers of commerce, or digital partners, as necessary to fulfill your immigration or business needs.

  • Legal Authorities: If required by law, regulation, or legal process (e.g., court orders).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement reasonable security measures to protect your information, including:

  • Encryption of sensitive data (e.g., payment information) during transmission.

  • Secure storage of data on protected servers.

  • Access controls to limit who can view your information.
    However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. You share information with us at your own risk.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal information, subject to legal obligations.

  • Opt-Out: Unsubscribe from marketing communications at any time via the “Unsubscribe” link in emails or by contacting us.

  • Consent Withdrawal: Withdraw consent for data processing where applicable (this may affect our ability to provide Services).
    To exercise these rights, contact us at info@proscalify.com. We will respond within 30 days, as required by law.

7. International Data Transfers

ProScalify is based in Canada, but we serve clients globally. Your information may be transferred to and processed in countries outside your jurisdiction, including Canada, the United States, and Europe. We ensure such transfers comply with applicable data protection laws (e.g., GDPR for EU residents) through appropriate safeguards.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example:

  • Client data is retained for 7 years to comply with tax and legal requirements.

  • Website usage data is retained for 2 years for analytics purposes.
    After this period, your data will be securely deleted or anonymized.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms, partner websites). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing information.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 19. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last Updated” date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.